Providing quality customer service is always our goal. We are here to service your request and address any questions or concerns to ensure that you have the best experience with our company possible.
Customer Service Policy
Customer service is available during hours of OPERATION ONLY. Email our support team at firstname.lastname@example.org.
Typical shipping time for items in stock is 3-5 business days. Custom orders can take up to 7-14 business days to complete. This does not include processing days for payment verification (1-3 business.)
You will receive an email once your payment has been verified and construction has started.
Ready to ship units ship within 1-3 business days.
**Please note: during major sales and current COVID-19 Pandemic please allow an additional 5 business days to the times listed above.
We will be processing orders as quickly as possible. We thank you for your patience in advance.
Please allow up to 48 hours for a email reply. Hours of operation are Mon-Fri 10am - 5:30pm. Digital products will be sent during this time frame. So please be mindful of this process during the week & holidays. Phone calls and text will be answered during hours of operation as well via the company phone line (347) 618-7033.
Payment Processing Policy
We are not responsible for payments that are unable to be verified. Payments that are unable to be verified includes:
- Zip code invalid for card used
- Card is not the same as name on the order
- Invalid address
- Incorrect email placed on-line at the time of you order. If we cannot verify your payment within 5-7 business days your order will be canceled and you will automatically receive a refund.
If there is a discrepancy for any reason and you are not happy with your experience during the order process feel free to send us the unit back.
It must still be boxed (the seal that holds the original package together must not be opened, manipulated, or ripped) with lace still fully attached for an exchange on your product, or store credit.
Our intention is to always provide a hassle free process to ensure superior customer satisfaction. We greatly appreciate your support and cooperation.
Class Payment Plan Policy
Payment plan arrangements are only available for those who have secured a deposit and enrolled in a class or educational program. Class fees are due prior to or on the day of class via invoice payment only.
Class Refund Policy
Final sale. No refund for any class reservations under any circumstances.
Please allow 1-3 business days (weekends and holidays not included) to process and receive your online access. All intellectual property such as ebooks, forms, instructional videos and guides are copyright protected so please be mindful when downloading your item that you do not share the content with anyone who has not purchased themselves. Please not that you are free to create and strategize your business based off the information that is provided to you from our online education.
By placing an order you agree and confirm that you have read and understood all the terms and condition, procedures, policies, FAQ sections, and all other information listed on this website.
**Business days are Monday thru Friday.**